How to Measure Success of a Digital Transformation ProjectIntroductionTo assess Unhappy Bank’s current performance against its objectives and strategies, performance measurement tools were defined. One such tool was the Balanced Scorecard (BSC), which comprises four key performance areas: financial, internal …
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What is the Current State of Unhappy Bank?IntroductionAs Unhappy Bank was striving to achieve it’s goals, it was essential to conduct a thorough analysis of their internal and external environment. This is where a SWOT analysis comes into play. By examining …
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Analysing the Business EnvironmentIntroductionBanks operate within a larger ecosystem and engage with customers and other businesses. Additionally, banks have an internal environment that they interact with, and both environments require analysis. This article will illustrate the use of business environment …
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What Does a Business Analyst DoIntroductionThe process of selecting candidates to form a team of Business Analysts at Unhappy Bank was a challenging one. In order to make an informed decision, the Bank opted to evaluate applicants based on three key …
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Why is Business Analysis important?Meaningless image to make this article more interestingIntroductionUnhappy Bank recognizes the need to undertake a digital transformation initiative and rebrand itself as Happy Bank. The bank is hindered by legacy systems that are plagued with bugs, …
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